Terms and conditions

(1) These terms and conditions (hereinafter "T&Cs") of RatisbonaFlow UG (hereinafter "seller") apply to all contracts for the supply of goods that a consumer or entrepreneur (hereinafter "customer") concludes with the seller via the seller's online shop at versand.guru.

(2) A consumer within the meaning of these T&Cs is any natural person who concludes a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity.

(3) An entrepreneur within the meaning of these T&Cs is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

(4) Differing, conflicting or supplementary terms and conditions of the customer do not become part of the contract, even if known, unless their validity is expressly agreed to in writing.

(1) The product descriptions in the seller's online shop do not constitute binding offers by the seller, but serve to enable the customer to submit a binding offer.

(2) The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer for the goods in the cart by clicking the button that completes the ordering process.

(3) The seller can accept the customer's offer within five days,

• by sending the customer a written order confirmation or an order confirmation in text form (fax or email), or
• by delivering the ordered goods to the customer, or
• by requesting payment from the customer after the customer has placed their order.

(4) The contract text is stored by the seller and sent to the customer by email together with these T&Cs after the contract has been concluded. The customer can also view the contract text in their customer account.

(5) Before submitting a binding order, the customer can identify possible input errors by carefully reading the information displayed on the screen.

(1) Unless otherwise stated in the seller's product description, the prices stated are total prices including statutory VAT. Any additional delivery and shipping costs are stated separately in the respective product description.

(2) The available payment options are communicated to the customer in the seller's online shop.

(3) Accepted payment methods: advance payment by bank transfer, invoice (for approved business customers).

(1) Goods are delivered by shipping to the delivery address specified by the customer, unless otherwise agreed.

(2) If the carrier returns the shipped goods to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful delivery. This does not apply if the customer is not responsible for the circumstance that led to the inability to deliver.

(3) For self-collection, the seller first informs the customer by email that the ordered goods are ready for collection.

(4) Deliveries abroad are possible. Shipping costs are shown separately during the order process.

(5) Unless otherwise stated, delivery time is:

• For in-stock items: 1-3 working days
• For standard items: 3-5 working days
• For custom-made items: by arrangement

(1) Towards consumers, the seller retains title to the delivered goods until the purchase price owed has been paid in full.

(2) Towards entrepreneurs, the seller retains title to the delivered goods until all claims arising from an ongoing business relationship have been settled in full.

Right of withdrawal: You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

Consequences of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract.

Exclusion of the right of withdrawal: The right of withdrawal does not apply to goods made to customer specifications (e.g. custom-printed packaging).

(1) Unless otherwise stated in the following provisions, the rules of statutory liability for defects apply.

(2) For entrepreneurs, the limitation period for warranty claims for newly manufactured items is one year from delivery of the goods.

(3) For consumers, the statutory limitation periods of two years apply.

(4) Obvious defects must be reported in writing within two weeks of receipt of the goods. Timely dispatch of the notice is sufficient to meet the deadline.

(1) The seller is liable without limitation for damages arising from injury to life, body or health based on a negligent breach of duty by the seller or an intentional or negligent breach of duty by a legal representative or vicarious agent of the seller.

(2) In the event of a breach of essential contractual obligations, the fulfilment of which is essential to the proper performance of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations), the seller's liability for slight negligence is limited to the foreseeable, contract-typical damage at the time the contract was concluded.

(3) Otherwise, the seller's liability is excluded.

(1) The EU Commission provides a platform for online dispute resolution at the following link: https://ec.europa.eu/consumers/odr

(2) We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.

(2) Insofar as the customer is a merchant, a legal person under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.

(3) Should individual provisions of this contract be or become invalid, this shall not affect the validity of the remaining provisions.