Privacy policy

Information on the protection of your personal data

1. Privacy at a glance

General information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally.

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the legal notice on this website.

How do we collect your data?

Your data is collected on the one hand by you communicating it to us. This may be data that you enter into a contact form, for example. Other data is collected automatically or with your consent when you visit the website by our IT systems. This is mainly technical data (e.g. internet browser, operating system or time of page access).

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyse your user behaviour.

2. Controller

The controller for data processing on this website is:

RatisbonaFlow UG

Kleiststraße 2

93077 Bad Abbach

Deutschland

Phone: +49 175 8497234

Email: info@versand.guru

3. Hosting

We host the contents of our website with external providers.

The personal data collected on this website is stored on the servers of the host. This may include IP addresses, contact requests, meta and communication data, contract data, contact data, names, website accesses and other data generated via a website.

External hosting takes place for the purpose of contract fulfilment with our potential and existing customers (Art. 6 (1) lit. b GDPR) and in the interest of secure, fast and efficient provision of our online offering by a professional provider (Art. 6 (1) lit. f GDPR).

4. Data collection on this website

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form including the contact data you provide there will be stored by us for the purpose of processing the enquiry and for follow-up questions. We do not pass on this data without your consent.

Enquiry by email

If you contact us by email, your enquiry including all personal data resulting from it (name, enquiry) will be stored and processed by us for the purpose of processing your concern. We do not pass on this data without your consent.

Registration on this website

You can register on this website to use additional features on the site. We use the data entered for this purpose only for the use of the respective offer or service for which you have registered.

5. Cookies

Our websites use so-called cookies. Cookies are small data packets and do not damage your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies).

You can configure your browser to inform you when cookies are set and only allow cookies in individual cases, exclude the acceptance of cookies in certain cases or generally, and activate the automatic deletion of cookies when the browser is closed.

We use the following types of cookies:

  • Strictly necessary cookies: Required for the operation of the website (e.g. cart, login).
  • Functional cookies: Save your preferences (e.g. language settings).

6. E-commerce and payment providers

Processing of customer and contract data

We collect, process and use personal customer and contract data for the purpose of establishing, structuring and amending our contractual relationships. We collect, process and use personal data on the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill it.

Transfer of data on conclusion of contract

We only transfer personal data to third parties if this is necessary for the execution of the contract, for example to the credit institution or shipping service provider commissioned with payment processing.

Payment services

We integrate payment services from third-party companies on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, account details, credit card number) is processed by the payment service provider for the purpose of processing the payment.

7. Newsletter

If you would like to receive the newsletter offered on the website, we require an email address from you and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter.

You can revoke your consent to the storage of your data, the email address and its use for sending the newsletter at any time, for example via the unsubscribe link in the newsletter.

8. Disclosure of data

We do not transfer your personal data to third parties for purposes other than those listed below. We only pass on your personal data to third parties if:

  • You have given your express consent
  • Processing is necessary to perform a contract with you
  • Processing is necessary to fulfil a legal obligation
  • Processing is necessary to protect legitimate interests

9. Your rights

You have the following rights with regard to your personal data:

  • Right of access — You can request information about your personal data processed by us.
  • Right of rectification — You can request the correction of incorrect data.
  • Right of erasure — You can request the deletion of your data.
  • Right of restriction — You can request the restriction of processing.
  • Right of data portability — You can receive your data in a structured format.
  • Right of objection — You can object to the processing of your data.

You also have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data by us.

Validity and changes to this privacy policy

This privacy policy is currently valid and dated January 2026. Due to the further development of our website and offers above or due to changed legal or official requirements, it may become necessary to amend this privacy policy.