Frequently asked questions

Select the products you want, add them to your basket and follow the checkout process. You can order as a guest or create a customer account.

As long as the order has not yet been dispatched, changes are possible. Please contact us promptly via the contact form.

Orders can be cancelled free of charge up until the dispatch confirmation. Just send us a short message via the contact form.

Delivery usually takes 1–3 working days within Germany and 2–5 working days to neighbouring countries. You can find exact details on our shipping page.

You can find an up-to-date list of shipping countries on our shipping page. If your country isn’t listed, feel free to get in touch.

As soon as your order has been dispatched, you’ll receive an email with a tracking number and a tracking link.

The available payment methods are shown to you at checkout. By default we accept payment in advance by bank transfer.

You’ll receive your invoice by email together with the dispatch confirmation. You can download invoices at any time in your customer account.

Private customers have a statutory right of withdrawal of 14 days from receipt of the goods. The goods must be returned unused and in their original packaging.

The return shipping costs are set out in our terms and conditions and on our returns page. In the case of defects, we cover the costs.

No. You can also order as a guest. With a customer account, however, you have access to your order history and invoices.

Your data is used exclusively to process your order and is not passed on to third parties. You can find details in our privacy policy.